What’s the new normal for workplace technology? – CIO Dive

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As business leaders grapple with what work might look like in 2023, one overarching question deals with workplace technology: what is needed and what isn’t. 

“Balancing what technology can do to enable collaboration, innovation and productivity with the need to reinforce trust and advance the culture and the business is one of the biggest areas of challenge,” Anthony Abbatiello, workforce transformation practice leader at PwC, said in an email.

Workplace technology hasn’t always had the best reputation. Last year, more than one-third of U.S. employees were frustrated by workplace tech, according to an Eagle Hill Consulting report. Of the 1,000 U.S. employees surveyed, 44% said workplace tech either did not make them feel happy at their job or made work harder. 

While many investments made at the beginning of the pandemic were reactionary, businesses have now had time to chart out a plan forward based on what worked and what did not. In the process, employees have grown to expect a new standard of workplace technology.

Investments to improve technology in the office have increased as businesses try to entice employees to come back. And just like in other areas of tech, the maturity of an organization’s workplace technology differs.

Last year, half of companies said they planned to invest more in desk-reservation tools, according to PwC data which surveyed 1,200 U.S. employees and 133 executives. 

Many businesses, however, still struggle to implement workplace technology despite …….

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