Technology Solutions for Food Service | News | – WFMZ Allentown

MT. WASHINGTON, Md., Nov. 9, 2021 /PRNewswire-PRWeb/ — Springwell Senior Living, food service provider Culinary Services Group is testing new ways to deliver meals and provide the best service possible – by using robots. The company is piloting Servi, a food runner robot by Bear Robotics. They’ve found that using robots in the dining room frees up staff so they can provide more one-on-one personal attention to residents. In assisted living and memory care, CSG is taking residents around the world through the use of MyndVR headset technology. These experiences trigger memories, build engagement, and improve the overall quality of life for residents.

“We’re always looking for ways to improve the resident experience. The robot is allowing us to spend more time with the customers or residents and enhances our dining experience because we’re not running back and forth to get the food.” – Aaron Mayer, Food Service Director, Springwell Senior Living

In today’s climate, food service robots may seem like the ideal solution to staffing challenges. While robots may help the company to adjust staffing patterns, Culinary Services Group says the robots will never be a replacement for human interaction. The company says the robots give front-of-house staff more time to seat guests, take meal orders and engage with residents. Communication, friendly interaction, and customer service are as much a part of CSG’s business as the scratch-cooking they’re known for. In assisted living, robots are a great source of entertainment for residents. “The residents got a hit out of it, it’s been the talk of the town. They all have special names for it, they look forward to seeing it, they joke around. Not only is it a functional piece of our dining program it’s a great source of entertainment too,” says Aaron Mayer, CSG’s food service director at Springwell.

While it’s easy to see the connection between food-running robots and a dining program, the company is also exploring providing VR headset technology. These immersive experiences allow residents to travel the world to places like Rome and Jerusalem or step back in time to a sock hop at a 1950’s diner. The program is helping residents recover memories of travel and experiences with loved ones. “I saw the Old City and the Old Wall,” resident Audrey Levine remarked after taking off the headset. “The whole view was wonderful, I was looking to the left and the right and it brought back …….


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