Amica Selects CCC for AI-Powered Claims Technology – BodyShop Business

CCC Intelligent Solutions (CCC) has announced an extension of its relationship with Amica Mutual Insurance Company. From first notice of loss to resolution, Amica will leverage CCC’s advanced AI and mobile solutions to meet the evolving needs of its policyholders.

“Amica has built its reputation by delivering exceptional claims experiences to our customers,” said Hank Huling, assistant vice president at Amica. “By embracing innovation, we continue to advance this commitment and grow our business. CCC’s proven AI and technology platform will play a central role in elevating and accelerating decision-making across the claims process, and we’re excited to put these technologies to work for our policyholders.”

Amica will employ CCC’s AI-powered claims solutions across the claims life cycle, providing policyholders and staff with a digital channel to conveniently and efficiently achieve resolution. Beginning in the moments following an accident, digital photos of vehicle damage can be captured by consumers and shared through the CCC platform for insurer review. CCC’s photo analytics and advanced AI are applied to help speed and inform key decisions and activities across the claim, including total vs. repair predictions and vehicle-damage detection. Now, Amica can conduct inspections virtually, leverage heat maps to assess damage and apply AI to prepopulate estimates for approval.

“CCC is thrilled to extend our relationship with Amica as it digitizes the claims experience for a growing customer base,” said Barrett Callaghan, executive vice president of Markets and Customer Success for CCC. “We share Amica’s obsession with customer satisfaction and believe in the power of digitization and advanced AI to deliver convenience, transparency and peace of mind.”

To learn more about CCC’s AI-powered claims solutions, click here.


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